SALESFORCE SOLUTION ARCHITECT
Project: CCAP Solution
Engagement Model: Consulting Services
Duration: 1-year contract
Work Location: 100% remote
Hours: Minimum 20 hours per week and maximum 40 hours per week (as assigned to the project)
Experience: Minimum 6 years Salesforce architecture and solution design experience, including 2 years in enterprise or government environment
Certification: Salesforce Certified Application Architect
Role Overview
This consultant will be responsible for overseeing the end-to-end architecture for the CCAP solution, ensuring alignment with the Center of Excellence guardrails, and providing technical leadership to the solution teams, system integrators, and vendors that will deliver the case management, citizen engagement, and AI analytics capabilities. The consultant must provide guidance and standards, risk mitigations, technical due diligence and architectural board input through the project lifecycle.
Key Responsibilities
• Ensuring that OCFS use cases fits into standardized Salesforce accelerators before creating custom silos.
• Defining full architecture blueprint including business processes, integration, data, security, and components.
• Designing multi-cloud Salesforce solution that aligns with business strategies and agency's needs and leveraging the Salesforce platform capabilities (Service Cloud, Experience Cloud, OmniStudio, Data Cloud, MuleSoft, Agentforce, Tableau).
• Defining system boundaries, guardrails, integration and environment strategy.
• Extending Public Sector Salesforce solution and data models for specific needs of agencies.
• Designing data flows and cross agency analytics.
• Reviewing and approving all architectural, design, and technical decisions and documentation, ensuring vendor solutions fit within agency requirements.
• Participating in solution architecture review (SAR) process and serves as both a designer and a gatekeeper in the review process to ensure each proposed solution is technically sound, compliant, and reusable before approval by the CoE's Architecture Review Board.
Salesforce Architect Requirements
1. Minimum of 6 years of experience with Salesforce architecture and solution design, with 2 years in enterprise or government environment.
2. Minimum 3 years of experience in using Salesforce Service Cloud, Experience Cloud, OmniStudio, Data Cloud, MuleSoft, Agentforce, Tableau.
3. Minimum 3 years of experience with Salesforce technologies (APEX, Visualforce, Lightning Web Components (LWC), and Flow.
4. Minimum of 3 years of experience with Salesforce integrations using REST/SOAP APIs, and MuleSoft.
5. Minimum 3 years of experience designing large multi-org or multi-tenant Salesforce solutions.
6. Experience in Salesforce Well-Architected Framework.
7. Salesforce Certified Application Architect.
8. Possess excellent communication skills including, but not limited to: (1) cross functional collaboration, including with system integrators, vendors, external entities; (2) the ability to provide highly effective knowledge transfer; and (3) the ability to provide written documentation of architecture diagrams, technology roadmaps, technical specifications, procedures, technical recommendations, testing results and project management documentation including risks, issues, and schedules.
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